Primeiro tens que saber qual a versão que tens instalada:
2.4 How do I know which protection version is installed for the application I use?
Find the protect.dll file in the protected application folder (the file can have another name, but it always has the .dll extension), right-click it and select Properties. Select Version tab then. The protection version number is in the BuildSignature (or BuildInfo) section.
A seguir, e conforme a versão que tiveres, segue as instruções colocadas aqui:
http://www.star-force.com/support/drivers/Experimenta isso.